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Customer Service: Customer Care Skills with Proper Telephone Etiquettes Training

Training Duration: 94 Minutes + MCQ Based Assessment + PDF Certificate: Free + Vaiditiy: Lifetime + Retake: Unlimited

Learndrive

Summary

Price
Save 7%
£12 inc VAT (was £12.99)
Offer ends 31 May 2024
Study method
Online, On Demand What's this?
Duration
1.9 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free
  • Reed courses certificate of completion - Free
Additional info
  • Tutor is available to students
3 students purchased this course

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Overview

The term Customer Service refers to communication between the seller and purchaser of a product. Customer support agents facilitate the entire process. Customers' perceptions of a business are heavily influenced by interactions with its employees.

For someone to succeed in Customer Service or advance their company's development by increasing customer satisfaction, they must have certain characteristics and abilities.

To help you to reach your success, we’ve designed this Customer Service: Customer Care Skills with Proper Telephone Etiquettes Training. You’ll get complete guidelines on customer service in this course.

Don’t miss the chance. Enrol and become a pro when it's about Customer Service.

Is there anything else included in this Customer Service package?

✸ After completing the Customer Service Course, you'll instantly receive a free PDF Certificate.

✸ The Customer Service Course is self-paced, so you can finish it whenever you want.

✸ Tutor support is available for this Customer Service

Curriculum

12
sections
27
lectures
1h 54m
total

Course media

Description

For this Customer Service Masterclass, our instructor has combined their expertise, experience, and wisdom to provide you with the most effective learning experience possible. Your learning needs will be met through a number of in-depth video lessons in this Customer Service course.

As a reflection of the above promises, this Customer Service course focuses on developing the following skills:

  • Ways to Provide Great Customer Service
  • Grow Service Model
  • Customer Management
  • Customer Rapport Building
  • Professional Etiquette
  • Telephone Etiquette
  • Ways to Calm Angry Customers

This Customer Service On-Demand Course will provide you with a comprehensive understanding of the subject matter through our premium, exclusive learning materials.

Who is this course for?

Anyone interested in learning more about Customer Service should take this Course.

Requirements

This Customer Service Course does not have any prerequisites or formal requirements.

Career path

The following are some career prospects you can pursue after taking this Customer Service Training, along with their average salary per year:

  • Customer Service Assistant (about £20,593 per annum)
  • Sales and Customer Service Assistant (around £17,200 per annum)
  • Customer Service Advisor (£19,335 per annum)
  • Customer Service Executive (£22,684 per annum)

Questions and answers

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Certificates

Certificate of completion

Digital certificate - Included

Upon completion, the learner will receive an e-certificate

Reed courses certificate of completion

Digital certificate - Included

Will be downloadable when all lectures have been completed

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, Business, Retail
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